Services

Helping you become the obvious choice.

Most businesses don’t lose to a better competitor. They lose to one that’s easier to understand. I find out why your customers and clients choose you, then build everything else on that answer. Start with a few hours a month or a defined project, and stop being someone’s second call.

Most people call me when something changes.

  • A key person leaves and the marketing knowledge walks out with them.

  • A new leader arrives and asks for the strategy, and there isn’t a clean answer.

  • A big project starts and exposes how much of the marketing foundation was never built.

  • The team is stretched past what it can carry.

  • Your business has changed, and your marketing still describes the old one.

Sometimes you need a senior marketing mind who can see what you’re too close to see. Sometimes you need to know whether your marketing foundation will hold. Often it’s both.

Any foundation can develop cracks or gaps. A crack is early damage you cannot see from the inside. A gap is a missing piece you can already feel. Both are fixable. Cracks are cheaper.

Spot any cracks or gaps, or confirm the foundation is still solid: 5 Signs Your Marketing Foundation May Have Cracks or Gaps

If you’re not sure where to start, let’s talk.

Testimonials

  • "Rita was a valuable addition to our team at BarkleyOKRP. She integrated seamlessly into the agency during a time of need and supported us on two key projects for a tourism client: audience segmentation and international marketing. She was able to work in the strategy and account sides within the agency. Her calm and measured presence on the team was appreciated. It was a joy partnering with her and we highly recommend her for your marketing needs."

    Nick Paul
    President, BarkleyOKRP
    Former Client of Rita Chen Consulting

  • "Rita is a trusted marketing partner to Chicago's First Lady Cruises. She has expertly identified and secured key partnerships that connect us to the vibrant happenings in Chicago. Beyond supporting our leisure tour product, Rita has also secured valuable advertising opportunities with leading meeting and event planner organizations to promote our private events and charter business. This year, her efforts have been crucial as we focus on IPW, which will be held in Chicago in 2025. We appreciate Rita's resourcefulness, transparency, and deep knowledge of the tourism and hospitality industry. "

    Brie Agra
    President, Chicago’s First Lady Cruises
    Client of Rita Chen Consulting

  • “Rita was instrumental in Chicago's remarkable achievement of being named the Best Big City in the U.S. by Condé Nast Traveler readers for seven consecutive years (2017–2023). She revitalized a previously narrow and limited brand into an award-winning image-rich brand with sophistication and variety but more importantly, strategically targeted. This resulted in record occupancy and average daily rate performance. Rita's leadership and mentorship cultivated a talented team, and she managed complex city and state politics with grace. These experiences have enriched her wisdom and paved the way for her entrepreneurial journey, where she now helps transform organizations with her passion for marketing grounded in research and engagement.”

    David Whitaker
    President & CEO, Greater Miami Convention & Visitors Bureau
    Managed Rita at Choose Chicago 2016 - 2021

  • “Rita Chen is a consummate marketer. Strategy and planning are particular strengths. Rita is an agile marketer as well. She has been able to transfer her skills into a variety of arenas with great success. Rita is equally adept at getting things done and with great attention to detail. She embraces technology and leverages it to provide greater impact which is so critical to being a modern marketer. Rita is creative, resourceful and not afraid of the un-navigated.”

    Adrienne Nazon
    Vice President External Relations and Communications, University of Illinois System
    Managed Rita at University of Chicago Booth School of Business 2010 - 2012